Code of Ethics and Standards of Practice
National Association of Realtors® – The Code of Ethics
The single most outstanding characteristic that sets REALTORS® apart from other real estate practitioners is the willingness to accept and abide by the Code of Ethics. Click HERE for a copy.
REALTORS® are bound by an annually updated Code of Ethics and are guided by the Pathways to Professionalism.
Even with the best intentions, planning and preparation, occasional disagreements arise between REALTORS® and/or between REALTORS® and their clients and customers. Regardless of the type of disagreement involved, Stark Trumbull Area REALTORS® would like to encourage consideration of our Ombudsman program as a potential starting point for resolving Ethics matters.
There are two types of conflicts that a REALTOR® Association has jurisdiction.
- ETHICS COMPLAINTS – An ethics complaint charges that a REALTOR® has violated an Article(s) of the Code of Ethics of the National Association of REALTORS®. Ethics complaints are filed where the respondent holds membership. Complaints can be filed by any person, whether a member or not, having reason to believe that a member is in violation of any conduct subject to disciplinary action.
- ARBITRATION – An arbitration request involves an “arbitral” dispute over entitlement to a monetary transaction (e.g., a commission) or a monetary claim arising out of a contractual dispute (Standard of Practice 17-4 of the Code of Ethics).
Mediation - Is a voluntary, private process in which a neutral party helps people resolve commission disputes. It is a total confidential alternative to the arbitration process. It is NOT a process where a decision will be made for the disputants, nor a free discovery for an inevitable arbitration.
Ombudsman Request - The Ombudsman Program in its simplest definition is informal telephone mediation. In come cases it can address and solve minor complaints from the public. It can also solve inter-Realtor® conflicts before become serious problems. Like a mediator, an ombudsman helps parties find solutions.
Filing a Complaint
Stark Trumbull Area REALTORS® is part of a statewide Professional Standards program administered by the Ohio REALTORS®. Services include an Ombudsman Program, Code of Ethics Enforcement, and Mediation or Arbitration of Commission Disputes.
To learn more about these professionalism services, use the links below: